Prescription Mail Service Pharmacy
We know how important it is to have your medications when you need them. That’s why your prescription benefit plan, administered by CVS Caremark, includes a mail-order pharmacy service. This is good for maintenance drugs, like those for high blood pressure, that you take regularly for long-term conditions. CVS Caremark Mail Service Pharmacy, our designated network mail order pharmacy, will deliver them to you at no extra cost.
Why should I use a mail-order pharmacy service?
Mail delivery saves you time and trips to the pharmacy, and may save you money. With mail service, you can receive up to a 100-day supply of medicine. So you can spend less time thinking about getting your prescriptions and more time doing the things you enjoy. For urgent needs, such as an antibiotic for a sudden infection, you should use a local, network retail pharmacy. If a medication is not available through our mail-order service it’s marked as “NM” in our drug formulary list. To review our formulary list, visit our Part D formulary page cloverhealth.com/formulary.
Our priority is making sure prescriptions are filled safely. Licensed pharmacists at Optum Home Delivery Pharmacy carefully review your order to help make sure it’s correct and safe before they ship it to you. If you have concerns or questions about your medications, they’re available with answers 24 hours a day. Our discreet packages are puncture resistant, temperature-controlled and shipped according to the drug maker’s guidelines. With the right supply of medication always on hand, you are less likely to miss a dose.
Your medications are delivered by mail to your home or anywhere you choose, with standard shipping at no cost. That means no more monthly trips to the pharmacy, and when you sign up for automatic refills, you won't need to keep track of refill schedules either. Plus, Optum Rx will also keep you informed with status alerts sent by email, phone, or text, depending on your communication preferences. Keep in mind that you’ll need your doctor’s authorization for 100-day fills—and restrictions apply for certain medications.
Manage your medications anytime, anywhere using the Prescription Member Portal by OptumRx, available on the My Clover member portal. To access My Clover member portal, click on the purple "My Clover" button in the top right-hand corner of the screen.
Ask your doctor
Let your doctor know you are using CVS Caremark mail service pharmacy and ask your doctor to send an electronic prescription (e-prescribe) directly to: NCPDP ID: 0322038: CVS Caremark Mail Service Pharmacy One Great Valley Blvd Wilkes-Barre, PA 18706
Online
Register for My Clover member portal where you can access the Prescription Web Portal by Caremark to select your communication preferences, start a new prescription request, check your order status and order refills.
My Clover Member Portal
Download and print the mail service order form. Fill out the form and mail it to: CVS Caremark PO BOX 2110 PITTSBURGH, PA 15230-2110
Get the form
Phone
Call the CVS Caremark number on the back of your Clover member ID card and ask an agent to help get you started with mail order pharmacy services. Calls are toll-free 24 hours a day, 7 days a week. If you use a TTY/TDD, call 711.
Mail service pharmacy FAQs:
- Once your prescription order is received, CVS Caremark mail service pharmacy will review it to make sure they have all the information they need. They’ll contact you or your doctor if anything is missing.
- For a new mail-order prescription
- If you ordered it, it will be shipped as soon as it's processed. Please make sure they have your payment information to avoid delays.
- If your doctor sent it, CVS Caremark mail service pharmacy will confirm if you have used our mail service in the last 12 months. If you have, they’ll ship the order as soon as it’s processed. If you have not, they’ll need your approval to ship it.
- For a refill
- They’ll ship it as soon as it's ready. Please make sure your payment information is on file.
- They’ll ship it as soon as it's ready. Please make sure your payment information is on file.
- For a new mail-order prescription
- Usually, a mail-order pharmacy order will be delivered to you in no more than 10 days from the time CVS Caremark mail service pharmacy receives your order. Call the CVS Caremark number on the back of your Clover member ID card if you didn’t receive your shipment.
- You can check the status of your order and see if additional information is needed to process and ship your prescription order by accessing the Prescription Web Portal by Caremark on the My Clover Member Portal.
- Your consent to ship the order may not be on file.
- Your payment information may be required.
- CVS Caremark mail service pharmacy may not have received a timely response from your doctor when they reach out with a question.
- Medication may need a prior authorization and your doctor will need to be contacted.
- Severe weather conditions could be affecting mail delivery.
- Medication may be temporarily out of stock due to a backorder or national shortage.
- New prescriptions sent by the doctor which may require you approval before shipping.
CVS Caremark mail service pharmacy proactively informs patients when there may be an unexpected delay impacting your mail order. To set your communication preferences, call the CVS Caremark Customer Care number on the back of your Clover member ID card or log into My Clover member portal and access the Prescription Web Portal by Caremark.
If, at any time, your mail order is delayed, you can contact CVS Caremark Customer care for help.
- To set up automatic refills and renewals, call CVS Caremark Customer Care at the number on the back of your Clover member ID card or log into My Clover member portal and access the Prescription Web Portal by Caremark.
- You’ll need to:
- Select which medications you’d like automatically refilled.
- Set up your payment method.
- Choose how you’d like to receive messages about your refills (email, automated phone, or text message).
- With automatic refills, CVS Caremark Mail Service Pharmacy will start to process your next refill automatically when the records show you should be close to running out of your prescription.
- With automatic renewal, CVS Caremark Mail Service Pharmacy will contact the prescriber to renew prescriptions before they expire.
- CVS Caremark Mail Service Pharmacy will contact you to make sure you still need the prescription filled. You will have the option to cancel the scheduled refill or renewal if you don't need it. You will have ten days to change or cancel your automatic order. If we’ve not heard from you after ten days, your order will be processed.
- You'll also receive updates on your order via your preferred method—email, automated phone, or text message.
- Please note that some prescriptions can’t be automatically refilled, such as controlled substances and specialty medications.
- Call CVS Caremark Customer Care at the number on the back of your Clover member ID card or log into My Clover member portal and access the Prescription Web Portal by Caremark to:
- If you no longer want to use the automatic refill and renewal program
- If you have questions about the automatic refills and renewals program or any alerts you've received
- Refer to chapter 5 in your Evidence of Coverage to learn more about the automatic refill and renewal programs.
- CVS Caremark Mail Service Pharmacy is our designated network mail order pharmacy.
- Some retail pharmacies in our network offer home delivery services. These may include same-day, next-day, or standard delivery options depending on your location.
- Delivery is often done through trusted couriers or pharmacy delivery drivers.
- You can check with your local pharmacy to see if they provide home delivery, what delivery options are available to you, and if there is an additional cost for this service.
2027 Prescription Home Delivery Pharmacy
We know how important it is to have your medications when you need them. That’s why your prescription benefit plan, administered by Optum Rx, includes a mail-order delivery program. This is good for maintenance drugs, like those for high blood pressure, that you take regularly for long-term conditions. Optum Home Delivery Pharmacy is our network mail order delivery program, and will deliver them to you at no extra cost.
Why should I use a mail-order pharmacy service?
Mail delivery saves you time and trips to the pharmacy, and may save you money. With mail service, you can receive up to a 100-day supply of medicine. So you can spend less time thinking about getting your prescriptions and more time doing the things you enjoy. For urgent needs, such as an antibiotic for a sudden infection, you should use a local, network retail pharmacy. To review our formulary list, visit our Part D formulary page at cloverhealth.com/formulary.
Key Benefits
Our priority is making sure prescriptions are filled safely. Licensed pharmacists at Optum Home Delivery Pharmacy carefully review your order to help make sure it’s correct and safe before they ship it to you. If you have concerns or questions about your medications, they’re available with answers 24 hours a day. Our discreet packages are puncture resistant, temperature-controlled and shipped according to the drug maker’s guidelines. With the right supply of medication always on hand, you are less likely to miss a dose.
Your medications are delivered by mail to your home or anywhere you choose, with standard shipping at no cost. That means no more monthly trips to the pharmacy, and when you sign up for automatic refills, you won't need to keep track of refill schedules either. Plus, Optum Rx will also keep you informed with status alerts sent by email, phone, or text, depending on your communication preferences. Keep in mind that you’ll need your doctor’s authorization for 100-day fills—and restrictions apply for certain medications.
Manage your medications anytime, anywhere using the Prescription Member Portal by OptumRx, available on the My Clover member portal. To access My Clover member portal, click on the purple "My Clover" button in the top right-hand corner of the screen.
Ask your doctor
Let your doctor know you are using Optum Home Delivery Pharmacy mail service pharmacy and ask your doctor to send an electronic prescription (e-prescribe) directly to: NCPDP ID: 1718634 Optum Home Delivery 6800 W 115th St., Ste. 600 Overland Park, KS 66211
Online
Register for the My Clover Member Portal where you can access the Prescription Member Portal by OptumRx to select your communication preferences, start a new prescription request, check your order status, and order refills.
My Clover Member Portal
Download and print the mail service order form. Fill out the form and mail it to: Optum P.O. Box 2975 Mission, KS 66201
Get the form
Phone
Call the Optum Rx number on the back of your Clover member ID card and ask an agent to help get you started with mail order pharmacy services. Calls are toll-free 24 hours a day, 7 days a week. If you use a TTY/TDD, call 711.
Optum Home Delivery Pharmacy FAQs:
- Once your prescription order is received, Optum Home Delivery pharmacy will review it to make sure they have all the information they need. They’ll contact you or your doctor if anything is missing.
- For a new mail-order prescription
- If you ordered it, it will be shipped as soon as it's processed. Please make sure they have your payment information to avoid delays.
- If your doctor sent it, Optum Home Delivery pharmacy will confirm if you have used our mail service in the last 12 months. If you have, they’ll ship the order as soon as it’s processed. If you have not, they’ll need your approval to ship it.
- For a refill
- They’ll ship it as soon as it's ready. Please make sure your payment information is on file.
- They’ll ship it as soon as it's ready. Please make sure your payment information is on file.
- For a new mail-order prescription
- Usually, a mail-order pharmacy order will be delivered to you in no more than 10 days from the time Optum Home Delivery pharmacy receives your order. Call the Optum Rx number on the back of your Clover member ID card if you didn’t receive your shipment.
- You can check the status of your order and see if additional information is needed to process and ship your prescription order by accessing the Prescription Member Portal by Optum Rx on the My Clover Member Portal.
- Your consent to ship the order may not be on file.
- Your payment information may be required.
- Optum Home Delivery pharmacy may not have received a timely response from your doctor when they reach out with a question.
- Medication may need a prior authorization and your doctor will need to be contacted.
- Severe weather conditions could be affecting mail delivery.
- Medication may be temporarily out of stock due to a backorder or national shortage.
- New prescriptions sent by the doctor which may require you approval before shipping.
Optum Home Delivery pharmacy proactively informs patients when there may be an unexpected delay impacting your mail order. To set your communication preferences, call the Optum Rx number on the back of your Clover member ID card or log into My Clover member portal and access the Prescription Member Portal by Optum Rx.
If, at any time, your mail order is delayed, you can contact Optum Rx Pharmacy Services for help.
- To set up automatic refills and renewals, call Optum Rx Pharmacy Services at the number on the back of your Clover member ID card or log into My Clover member portal and access the Prescription Member Portal by Optum Rx.
- You’ll need to:
- Select which medications you’d like automatically refilled.
- Set up your payment method.
- Choose how you’d like to receive messages about your refills (email, call, or text message).
- With automatic refills, Optum Home Delivery Pharmacy will start to process your next refill automatically when the records show you should be close to running out of your prescription.
- With automatic renewal, Optum Home Delivery Pharmacy will contact the prescriber to renew prescriptions before they expire.
- Optum Home Delivery Pharmacy will contact you to make sure you still need the prescription filled. You will have the option to cancel the scheduled refill or renewal if you don't need it. You will have fourteen days to change or cancel your automatic order. If we’ve not heard from you after ten days, your order will be processed.
- You'll also receive updates on your order via your preferred method—email, phone call, or text message.
- Please note that some prescriptions can’t be automatically refilled, such as controlled substances and specialty medications.
- Call Optum Rx Pharmacy Services at the number on the back of your Clover member ID card or log into My Clover member portal and access the Prescription Member Portal by Optum Rx:
- If you no longer want to use the automatic refill and renewal program
- If you have questions about the automatic refills and renewals program or any alerts you've received
- Refer to chapter 5 in your Evidence of Coverage to learn more about the automatic refill and renewal programs.
- Some retail pharmacies in our network offer home delivery services.
- These may include same-day, next-day, or standard delivery options depending on your location.
- Delivery is often done through trusted couriers or pharmacy delivery drivers.
- You can check with your local pharmacy to see if they provide home delivery, what delivery options are available to you, and if there is an additional cost for this service.
- Optum Rx may contract with independent network pharmacies to have prescriptions shipped to your home. If you have questions, please call Optum Rx pharmacy services at the number on the back of your member ID card.