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Clover Health Agent FAQ

To become a Clover Health agent, you have two options to initiate contracting and onboarding through our EvolveNXT portal clover.evolvenxt.com:

  1. If you are affiliated with an upline, ask your upline to send you a contracting link via EvolveNxt to begin the process.
  2. If you want to contract directly with Clover Health and do not have an upline, email contracting@cloverhealth.com to request onboarding. 

Once you receive the link and instructions from EvolveNXT, follow the portal notifications to complete onboarding, certification, and get ready to sell Clover Health plans. For help, email agents@cloverhealth.com or call
1-855-979-2236 from 9 am–7 pm ET, Monday–Friday.

Log in to the EvolveNXT agent portal at clover.evolvenxt.com to view your Book of Business. It is your one-stop hub to track your clients and their plan details.

Commission statements are available in the EvolveNXT agent portal at clover.evolvenxt.com. Log in to view detailed reports, payment history, and end-of-year tax documents. Clover Health pays commissions twice a month, as outlined in your contract’s Compensation Exhibit.

Annual recertification is managed through the EvolveNXT portal at clover.evolvenxt.com. Agents will receive an email notification from EvolveNXT when recertification becomes available. Log in to access certification modules and complete the required steps to stay compliant and eligible for renewal payments.

Clover Health is partnering with AHIP and NABIP for the electronic transfer of your 2027 Plan Year training results. Use the links provided below or in your agent portal to authorize the automatic submission of your AHIP or NABIP training completion to Clover Health, which will then be updated in EvolveNXT.

For commission disputes, please complete the form here to submit a commissions inquiry to our dedicated commissions team.

Once you are Ready to Sell (RTS) with Clover Health, visit the Agent Marketing Portal and click “Create Account”. Use the same email address linked to your EvolveNXT account. Within 24 hours, you’ll receive a welcome message. 


In the portal, you’ll find resources to help you succeed in selling Clover Health plans, including personalized flyers, brochures, business cards, enrollment kits, and more. Note: You cannot access the portal until you’ve completed your appointment and are RTS.

Once you’re Ready to Sell (RTS) under an agency/upline in EvolveNXT, you cannot move to a different agency until the new calendar year. Agents and agencies manage hierarchy changes directly through the self-service module in the Agent Portal at clover.evolvenxt.com. 


To initiate and complete hierarchy changes:

  • Agent Action: The agent initiates the hierarchy change request through their Agent Portal.
  • New Agency Action: The new agency must log into the Agency Portal and accept the request.
  • Current Agency Action: The agent's current agency must then approve the request.

Key notes & important dates:

  • Mandatory Digital Submissions: All agency transfer requests must be submitted through the Agent Portal. 
  • 90-Day Waiting Period: If a transfer request is not approved by the current agency, a 90-day waiting period will be enforced. The agent can then be uplined to the new agency on the 91st day after the request date.
  • Hierarchy Change Freeze: Please note that a freeze on all hierarchy changes will remain in effect from October 1 to December 31 each year. Plan accordingly to avoid disruptions during the Annual Enrollment Period (AEP).

Reminders:

  • No agency changes during the blackout period (October 1–December 31).
  • You can only change uplines once per year.
  • Transfers happen immediately once the new agency and current agency approve the release.
     

Check the status of your applications by logging into the EvolveNXT agent portal at clover.evolvenxt.com. The portal provides real-time updates on your submissions.
 

“Getting to Know You” payments are listed under the Miscellaneous tab in your EvolveNXT portal commission statements. Each approved “Getting to Know You” survey pays $50/year (subject to change), with the member’s details noted in the statement.
 

Your contact information is provided to Clover Health via NIPR. For last name changes or name misspellings, update your details directly with NIPR. You can update your email address, physical address, and banking information in your agent profile on the EvolveNXT portal at clover.evolvenxt.com.

If you previously unsubscribed or opted out, you may be missing critical, time-sensitive updates - including FEMA disaster declarations, commission updates, and compliance alerts.  To opt back in, please send an email to contracting@cloverhealth.com with the following information::

  • Your full name
  • National Producer Number
  • The exact email address associated with your Agent Portal account  

Important:  The email address you request to re-subscribe must match the email linked to your Agent Portal account to ensure you successfully receive these updates.
 

Phone:  1-855-979-2236

Hours of Operation: 
March to early November (Daylight Saving Time): 8 am–6 pm ET
Early November to March (Standard Time): 9 am–7 pm ET

  • Press ‘1’ for Eligibility Inquiries
  • Press ‘2’ for Provider Look Up Assistance
  • Press ‘3’ for all other questions/issues

Commissions Department: commissions@cloverhealth.com
Contracting Department:  contracting@cloverhealth.com