CVS Caremark Mail Service Pharmacy

Your prescription benefit plan, administered by CVS Caremark, includes a mail order pharmacy service. For prescriptions that you or your family members take regularly, the CVS Caremark Mail Service Pharmacy will deliver them to you—at no extra cost.

 

Why should I use a mail order pharmacy service?

Mail service saves you time and trips to your local retail pharmacy. With mail order, you can receive up to a 100-day supply of medicine.

Safety and peace of mind
Our priority is making sure we’re filling prescriptions safely. Licensed pharmacists at the CVS Caremark Mail Service Pharmacy meticulously review your order to help ensure accuracy and safety before shipping and are available to answer questions about your medications. Our discreet packages are tamper-proof, weather-proof and temperature controlled, if needed. When you receive medications through the mail, you will have the right supply of medication on hand, therefore you are less likely to miss a dose. 

Convenience
Your medications are delivered by mail, to your home or anywhere you choose, with standard shipping at no cost. That means no more monthly trips to the pharmacy, and with automatic refills, you won't need to keep track of refill schedules either. Plus, we'll send status alerts by email, phone or text so you can stay informed throughout the process. Keep in mind, you’ll need your doctor’s authorization for 100-day fills – and restrictions do apply for certain medications.

Flexibility
Manage your medications anytime, anywhere at CVS Caremark or by using the CVS Caremark mobile app.

How do I get started?

Online

We'll contact your doctor for a 100-day prescription. Be sure to have your Clover Health ID card with Member ID number handy when registering for the first time.

Mobile App

Download the CVS Caremark mobile app from the App Store or Google Play. Register or sign in.

Mail

Download the mail order service form. Fill out the form and mail it to: CVS Caremark P.O. Box 94467 Palatine, IL 60094-4467

Phone

Call the CVS Caremark Pharmacy Services number on the back of your Clover Health ID card. Calls are toll free, 7 days a week, 24 hours a day. If you use a TTY, call 711.

Quick tip: Let your doctor know you are using CVS Caremark mail service pharmacy and ask your doctor to send an electronic prescription (e-prescribe) directly to:

CVS Caremark MAILSERVICE Pharmacy
NCPDP ID: 0322038 9501
E Shea Blvd. Scottsdale, AZ 85260

Sign up for Automatic Refill and Renewal program with CVS Caremark mail service pharmacy

  • With automatic refills, CVS Caremark mail service pharmacy will start to process your next refill automatically when the records show you should be close to running out of your prescription.

  • With automatic renewal, CVS Caremark mail service pharmacy will contact the prescriber to renew prescriptions before they expire.

  • If you sign up for the automatic refill program, the pharmacy will contact you before shipping each refill to make sure you still need the prescription filled. You will have the option to cancel the scheduled refill if you don't need it. If you no longer want to use the automatic refill program, contact CVS Caremark customer care at the number listed on the back of your Clover Health ID card.

  • If you sign up for the automatic refill program, CVS Caremark mail service pharmacy will contact you before shipping each refill to make sure you still need the prescription filled. You will have the option to cancel the scheduled refill if you don't need it. If you no longer want to use the automatic refill program, contact CVS Caremark customer care located on the back of your Clover Health ID card.

  • Refer to chapter 5 in the Evidence of Coverage to learn more about the automatic refill and renewal programs

Controlled drugs

If your needed medication is a controlled drug, you may have to obtain a written prescription from your doctor.

  1. Fill out and send in mail service order form ( English | Español ).
  2. Ask your doctor for a written prescription. If you need the prescription filled right away, ask your doctor to write two prescriptions for your long-term medicines:
    • The first for a short-term supply (e.g. 30 days) to be filled right away at a participating retail pharmacy.
    • The second for the maximum day supply allowed (up to a 90-day supply) with as many as three refills (if appropriate) to be mailed to CVS Caremark.