Mail Order Pharmacy

Your prescription benefit plan, administered by CVS Caremark, includes a mail order pharmacy service. For prescriptions that you or your family members take regularly, the CVS Caremark Mail Service Pharmacy will deliver them to you—at no extra cost.

 

Why should I use a mail order pharmacy service?

Mail service saves you time and trips to your local retail pharmacy. With mail order, you can receive up to a 100-day supply of medicine.

Safety and peace of mind
Our priority is making sure we’re filling prescriptions safely. Licensed pharmacists at the CVS Caremark Mail Service Pharmacy meticulously review your order to help ensure accuracy and safety before shipping and are available to answer questions about your medications. Our discreet packages are tamper-proof, weather-proof and temperature controlled, if needed.

Convenience
Your medications are delivered by mail, to your home or anywhere you choose, with standard shipping at no cost. That means no more monthly trips to the pharmacy, and with automatic refills, you won't need to keep track of refill schedules either. Plus, we'll send status alerts by email, phone or text so you can stay informed throughout the process.

Flexibility
Manage your medications anytime, anywhere at Caremark or by using the CVS Caremark mobile app.

 

How do I get started?

It’s easy. Just log onto www.caremark.com/faststart. Once you provide the requested information, we’ll contact your doctor for a 100-day prescription. If you haven’t registered with Caremark yet, be sure to have your Prescription Card with your Member ID number handy when registering for the first time.

 

Controlled drugs

If your needed medication is a controlled drug, you may have to obtain a written prescription from your doctor.

  1. Fill out and send in a mail service order form ( English | Español ).

  2. Ask your doctor for a written prescription. If you need the prescription filled right away, ask your doctor to write two prescriptions for your long-term medicines:
    • The first for a short-term supply (e.g. 30 days) to be filled right away at a participating retail pharmacy. 
    • The second for the maximum day supply allowed (up to a 90-day supply) with as many as three refills (if appropriate) to be mailed to CVS Caremark. 

 

Ordering a new prescription

Just sign in or register at Caremark to request a new mail service prescription from your doctor. Or call the Customer Care number on your prescription ID Card, and we'll take care of it for you.

 

Refilling a prescription

  • Online: Sign in to Caremark and request a refill by mail. 

  • By Phone: Call the toll-free Customer Care number on your prescription label for a fully automated refill service. And remember to have your Member ID number ready.

  • By Mail: You’ll receive an order form with each mail order service you request. Simply fill in the ovals for the refills you need. If you require a refill for a prescription not included on the form, write the prescription number in the space provided. Then send the form to CVS Caremark along with your payment.