You can quickly get your reward by self-attesting that you’ve had the flu vaccine—no need to wait for any paperwork. To get the reward for this year, just confirm you had the vaccine this year. If you wait until next year, you’ll need to confirm the vaccine for next year to get that year's reward.

Yes. You can also earn rewards for an A1C test and a retinal eye exam in 2025.

No. You can only receive a LiveHealthy Reward for getting the flu vaccine in 2025. However, you can also earn rewards for getting an A1C test and a retinal eye exam.

Although the Shingles vaccine is not eligible for an award, you can receive it for free with your Medicare Advantage plan. (Does not apply to Plans 056, 057, 061, 062)

No, your LiveHealthy reward dollars do not expire at the end of each quarter.

You can find the 2025 health assessment survey on our website at cloverhealth.com/you or the My Clover member portal. You can complete the survey online or download a printable version. You also received the survey in paper form in your Clover Member Welcome Kit.

You can mail the completed form to the address below or call Member Services at 1-800-607-2348* and answer the questions over the phone.
Clover Health
P.O. Box 21164
Eagan, MN 55121

You can earn rewards by attending a Clover-sponsored member event, taking a quarterly member poll, or attending a One Pass® gym or class (in person or virtually). Plus, you can receive a reward for registering, logging in, and navigating to the LiveHealthy app (this reward can only be redeemed once). 

Scheduling a LiveHealthy Visit is easy! Please Call Member Services at 1-800-607-2348 (TTY 711)*. This is the number on the back of your LiveHealthy Flex Plus Visa card.

* Not redeemable for cash, nor can it be used as a debit card for cash
* Cannot be used to purchase alcohol, tobacco, or firearms
* Cannot be used as a pre-pay/deposit payment (e.g., hotel reservations)
* Cannot be used in "drinking establishments" (e.g., bars, clubs)
* Cannot be used for gambling activities (e.g., casinos, lottery tickets)
* Cannot be used for legal fees/fines (e.g., alimony, child support, parking tickets)
* Cannot be used for cost-sharing and premiums

The payment can be processed once we receive confirmation that you have completed the  Getting to Know You survey, “Get Active,” and Preventive Care reward activity. Funds should be available on the Visa card within 72 hours. The One Pass® reward payment can take up to 60 days, and the LiveHealthy Visit can take up to 90 days.

You can request a replacement card by calling 1-800-607-2348*.