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LiveHealthy Rewards FAQ

Someone from our Member Services team would be happy to help you. Please call 1-800-607-2348* (the number on the back of your LiveHealthy Flex Plus Visa card) or log in to the My Clover member portal for more information.

You can check your balances for LiveHealthy Rewards and the OTC benefit by logging in to your My Clover account.

If you do not have a My Clover account, you can create one at my.cloverhealth.com or call the number on the back of your LiveHealthy Flex Plus Visa card.

No, the LiveHealthy Rewards program offers rewards only for getting a flu vaccine and/or a COVID vaccine or booster received in 2023.

All reward eligible activities must be completed while enrolled in a 2023 plan.

No. You can earn only one reward for a flu shot and only one reward for a COVID vaccine or booster in the year 2023.

The LiveHealthy Rewards program offers rewards only for getting a flu vaccine and/or a COVID vaccine or booster received in 2023.

No, your LiveHealthy reward dollars do not expire at the end of each quarter.

Your OTC allowance renews at the beginning of each quarter and expires at the end of each quarter, with no carry-over. (Quarters are Jan.–March, April–June, July–Sept., Oct.–Dec.) Please be sure to spend your OTC allowance every quarter so you don’t lose it.

No, your LiveHealthy Flex Plus card comes already activated and ready to use.

You can find the 2023 health assessment survey on our website at cloverhealth.com/you or in the My Clover member portal. You can complete the survey online or download a printable version. You also received the survey in paper form in your Clover Member Welcome Kit.

You can mail the completed form to the address below or call Member Services at 1-800-607-2348* and answer the questions over the phone.

Clover Health
P.O. Box 2090
Jersey City, NJ 07303

You can watch the videos by logging in to My Clover. If you do not have internet access to watch online, please call the number on the back of your LiveHealthy Flex Plus Visa card and request to have printed versions of the educational materials mailed to you for reading.

Call the number on the back of your LiveHealthy Flex Plus Visa card.

Visit my.cloverhealth.com to log in or register if you don’t already have an account.

You can call the number on the back of your LiveHealthy Flex Plus Visa card and speak with a Member Services team member.

  • What plans offer this reward?
    • Plans 001, 002, 004, 025, 026, 033, 036, 037, 038, 050, 052, and 054.
  • What if I have prediabetes or diabetes, but I am not on one of the plans listed above?
    • If you are not on one of the listed plans, you will not qualify for this reward.

No, your OTC is a benefit and the allowance is a set amount depending on your plan and it is separate from your LiveHealthy rewards. However, the LiveHealthy Flex Plus Visa card is used to spend both your OTC allowance and your rewards. For more information on how the Clover LiveHealthy Rewards work together but are different, please visit cloverhealth.com/livehealthy.

Yes, please see the 2023 OTC Program Guide for a list of eligible OTC items.

For the LiveHealthy Rewards program, the Visa Flex Card is accepted at most places where a Visa card is accepted, but there are some restrictions.*

Please note that for OTC purchases, you can only use the card at approved locations or you can order by phone or online by visiting healthybenefitsplus.com/cloverhealthotc.

 

*LiveHealthy Rewards dollars may not be used to purchase, alcohol, tobacco products, or firearms. Not redeemable for cash. Other limitations may apply; please call Clover for details.

* Not redeemable for cash nor can be used as a debit card for cash
* Cannot be used to purchase alcohol, tobacco, or firearms
* Cannot be used as a pre-pay/deposit payment (e.g., hotel reservations)
* Cannot be used in "drinking establishments" (e.g., bars, clubs)
* Cannot be used for gambling activities (e.g., casinos, lottery tickets)
* Cannot be used for legal fees/fines (e.g.,alimony, child support, parking tickets)
* Cannot be used for cost-sharing and premiums

You can request a replacement card through the My Clover my.cloverhealth.com member portal or call 1-800-607-2348.