Broker FAQ

1. I'm a new broker looking to sell Clover Health. Where do I start?

Please reach out to [email protected] to get more information to sell Clover Health plans.

2. What is Miramar-Agent?

Miramar-agent.com is Clover Health’s certification platform. For agents to become certified to sell our 2022 Medicare Advantage Products, an agent is required to pass our 2022 Certification Program through the Miramar:Agent online certification link.

3. When I log into Miramar-agent.com it is asking for a “unique code”. What is that?

Your upline has the unique code you will need to add in Miramar. Please reach out to your upline. Once you have this code you can complete 2022 certifications. If you do not know your upline, email Clover Health Broker Support for assistance.

4. I am having trouble with Miramar-agent.com

Click here for a Miramar FAQ by Clover Health. Please also use the below links:

Miramar User Guide

Miramar Knowledge Base

5. How do I request access to the broker marketing portal?

Once you become RTS (ready to sell), visit the broker marketing portal and click “Request Access” below the Username box to register. Please be sure to use the same email address that is linked to your Miramar account. In 2 business days, you will receive an email with your new log-in credentials. Reminder: You will not be able to access or log in to the portal until you have completed your appointment and have become RTS with Clover for 2021 or 2022.

6. What is in the broker marketing portal?

In the broker marketing portal you will find a variety of resources that will help you succeed in selling Clover Health plans. Such as personalized flyers, brochures, business cards, enrollment kits, and more.

7. When and how do I get paid?

Commissions will be paid to the broker and agencies according to the rates and policies outlined in the Compensation Exhibit of your contract with Clover Health. Clover Health pays commissions twice a month at this time (but is subject to change).

You can view commission statements in the new Broker Portal (see information below).

8. How can I see my book of business?

Clover Health will be releasing our brand new broker portal in August 2021. We’re enhancing the broker experience by upgrading our Broker Portal, enabling you to:

  • track your BOB—new and existing
  • track application status from submission to accretion
  • request Clover member ID cards
  • get disenrollment reports
  • get direct payment status

9. How do I get access to the broker portal?

You can log in to the Clover Health broker portal here: https://clover.evolvenxt.com.Your access and login credentials will be given to brokers in August 2021.

10. My payment appears incorrect. How can I get this fixed?

Please email [email protected] to resolve this issue.

11. When can I change groups/agencies?

Agents can change agency only if one of these three conditions are met:

  1. Agent requests release and has not written Clover Health business in 6 months.
  2. Agent is granted a Transfer Release.
  3. Agent submits a Notice of Intent to Transfer request. Please view the release here.

Reminder, agents are allowed one agency change per year (after their initial agency/upline selection). Clover Health also has a blackout period during AEP.

12. Does Clover have a statute of limitations clause?

Yes. As a policy, Clover Health will only investigate contested commissions/payment cases that have occurred within the last 12 months. In order for Clover Health to investigate a case, you will need to provide the Clover Commissions team with the following:

  1. Correct AOR NPN
  2. Effective date
  3. Copy of the confirmed application

13. How can I stay connected?

Please make sure your Miramar email is up to date, as Clover Health uses this email for up-to-date communications. Once logged in to Miramar, you can check your Miramar email by clicking Agent Profile in the upper right-hand corner of the screen. Throughout the year our team will send email updates on certifications, commissions, and tools; hot tips to sell Clover; and more.


Broker Support

Email: [email protected]

Phone: 1-855-979-2236

Hours of Operation: 8 am–8 pm EST, Monday–Friday

Commissions Department: [email protected]

 

Contracting Department: [email protected]