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Tech Support Resources for Seniors

In today’s digital age, we rely on technology to stay in touch with loved ones and up to date on world events. Who can we rely on to help us with our technology?

By Clover Health

What happens when your home tech stops working? When your printer won’t print? Or your smartphone stops being so smart? 

Your local library or senior center likely offers some free tech services or classes to help you learn how to solve issues on your own. 

If you have an Apple store in your area, ask about their free sessions on how to use your Mac computer, iPhone, or iPad. They even offer free sessions to help you master digital photography, videography, and more. 

Online Support 

The online services described below are designed specifically to help older adults with technology. 

Generations on Line

Generations on Line gives simple tech help for iPhones, Android phones, and Amazon Fire devices. (generationsonline.com

 GetSetUp

GetSetUp is an online community specifically for older adults. It offers live classes in tech topics—everything from digital camera basics and how to back up those photos to smartphone support and smart TV essentials. (getsetup.io

Cyber-Seniors

Another free service called Cyber-Seniors pairs older adults with high school and college students to help them solve tech problems. (cyberseniors.org

Candoo

If you’re looking for more specific or advanced help, you can schedule a one-hour session with an experienced Tech Concierge at Candoo. For a monthly fee,

the company offers a yearlong subscription with unlimited quick tech support and two 90-minute remote sessions. (candootech.com

Best Buy’s Geek Squad

For more hands-on support, Best Buy offers Geek Squad services in their stores to provide repairs for a fee—even if you didn’t buy the tech from them. (bestbuy.com

Are Warranties Worth It?

So what do you do when you’re at the checkout with a new phone or laptop and the cashier puts you on the spot with the question, “Would you like to register your product with an extended warranty?” 

The answer depends on the type of technology you’re buying, the price of the original item, and how you plan to use it. Generally, a service contract is probably more protection than you need—and it doesn’t include tech support. 

Plus, many of these warranties don’t cover the most common reason for breaks: accidents like spilling a drink on your laptop or dropping your phone. 

Even if you do damage your tech, many manufacturers offer warranties that automatically come with your purchase.

In many cases, this protects you and your tech—all you do is contact the manufacturer for a repair or replacement. 

Before buying an extended warranty, make sure you understand exactly what it covers, what’s already covered, and what kind of support is available to you.

This article was originally published in the fall 2022 issue of Clover Living magazine. Want to see more articles like this? Subscribe to Clover Living magazine for free (if you aren’t already subscribed) here. 

Published on 12/28/22

Photo credit: Getty