What to Know About Coronavirus (COVID-19)

Clover Health is closely monitoring the news about coronavirus (COVID-19). We understand many Americans are anxious about this virus and how it spreads, so we wanted to share important health information.

If you receive a COVID-19 test, it will be at no cost to our Clover Health members.

Your Health is Our Priority

Adults over the age of 60 and those with chronic conditions like diabetes, lung and heart disease, are at higher risk of becoming ill from COVID-19. The US Centers for Disease Control (CDC) and Clover Health recommends you stay at home as much as possible to reduce your risk of being exposed. It’s important to avoid exposing others to your illness – even if you feel up to going out, you could pose a risk to someone who lacks your resilience. In addition:  

  • Clean your hands often with soap and water for at least 20 seconds and avoid touching your face.
  • Have supplies on hand—especially your necessary medications and medical supplies. 
  • Take everyday precautions—avoid contact with people who are sick and avoid touching high-touch surfaces in public places.
  • Clean and disinfect your home to remove germs.

The Centers for Medicare & Medicaid Services (Medicare) have also recommended that all elective surgeries, and non-essential medical, surgical, and dental procedures be delayed during the COVID-19 outbreak to minimize exposure risk to patients and conserve health care resources for urgent matters. You can view a copy of the guidance here.

Updates in the Clover Health Service Area

New Jersey

As of March 21, 2020, New Jersey is under a statewide stay-at-home order for all residents. Businesses are closed except for essential services, including grocery stores, pharmacies and medical supply stores. For more information on the NJ order, visit here. We continue to monitor all Clover Health member locations.

Nashville, TN

Metro Nashville Government released a Safer at Home Order that will go into effect on March 23, 2020, directing all residents of Nashville, TN and Davidson County to stay inside their homes, and immediately limit all movement outside of their homes beyond what is absolutely necessary to take care of essential needs. We continue to monitor all Clover Health member locations. 

Philadelphia, PA

On March 22, 2020 the City of Philadelphia issued a new Business Activity and Stay at Home Order with restrictions on business activity, personal activity, and congregation in Philadelphia. It will go into effect at 8 AM ET on Monday, March 23 and will remain in effect until further notice.

El Paso, TX

El Paso Mayor Dee Margo issued a “stay home, work safe” order on March 24, 2020 telling residents to stay at home to help curb the spread of COVID-19. There is no set time limit on the order. The public is being asked not to leave home except for essential activities. For more information, you can read the text of the “stay home, work safe” order or submit questions through the El Paso COVID-19 information page.

Charleston, SC

City of Charleson, SC has ordered the public to stay at home except to conduct activities considered essential. This order includes the closure of nonessential businesses. For more information, please visit Charleston’s COVID-19 updates page.

Williamson County, TN 

The City of Franklin has issued a “Stay at Home” order following its Declaration of Emergency issued last Friday. The order is in effect for 7 days and may be renewed. For more information and to see a video about the announcement with Mayor Dr. Ken Moore, visit the City of Franklin website.

The City of Brentwood has declared a state of emergency and has ordered restaurants to stop dine-in service and nonessential businesses to close. For information on your city’s COVID-19 response, see the city’s website. For information on the county’s response, including which county facilities have closed, see Williamson County’s COVID-19 information page.

Bucks County, PA Williamson County

Governor Tom Wolf has issued “Stay at Home” orders to seven counties, including Bucks County, in an effort to stop the spread of COVID-19. The only exceptions will be outings for essential activities and work. The orders will be in effect at least until April 6. For more information and updates, please see the Bucks County COVID-19 information page and guidance on the stay-at-home order.

We continue to monitor all Clover Health member locations. 

How Clover Health Can Help You

Doctor Visits by Phone or Video

  • If you are feeling sick, especially if you have fever and cough, contact your doctor for further care. Your doctor may be able to see/speak with you remotely via phone and/or video.
  • If your doctor is not available alternatively, you can talk to a doctor remotely by calling our partner Teladoc at 1-800-835-2362, 24 hours a day, 7 days a week. Due to the concern about coronavirus, hold times may be longer than usual. We’d greatly appreciate your patience during this time.

Coronavirus (COVID-19) Testing

  • Your healthcare provider can determine if COVID-19 testing is needed. If so, please note the COVID-19 test, along with the ER, Urgent Care or PCP visit, will be at no cost to the Clover Health member when the purpose of the visit is to be tested for COVID-19. If you are not sick enough to be hospitalized, you can recover at home. Testing recommendations and availability continues to vary across our US communities.

Medications and Refills

  • Our pharmacy benefit allows your doctor to order up to 100-day supplies of medications. You can request your doctor call in new prescriptions to your pharmacy or have your pharmacy contact your doctor to obtain prescriptions for 100-day supplies of medication. 
  • Having your regular prescription drugs delivered by mail is the best way to ensure you will alway have access to your medications. If you are interested in signing up for a free prescription delivery service from CVS Caremark Mail Service Pharmacy, call our Member Services number at 1-888-778-1478 (TTY 711) 8 am–8 pm, local time, 7 days a week. 
  • We have temporarily relaxed refill restrictions and you are able to refill your maintenance prescriptions earlier. Talk to your pharmacist about this option if your doctor thinks it is important to have extra medication on hand. 
  • Most neighborhood pharmacies already offer free home delivery (not by mail). If your pharmacy does not and you would like delivery of your medications then consider using our partner, CVS Pharmacy. Your local CVS Pharmacy has waived charges for home delivery of all prescription medications. Contact your local CVS pharmacy for more information (certain restrictions may apply).
  • Remember if you have not used your Over the Counter (OTC) benefit, it is available for many household essentials such as toothpaste, sanitizer, and pain relievers you may need and are delivered right to your door. If you are interested in using this valuable benefit, you may order items online at cvs.com/otchs/clover or by calling 1-888-628-2770 (TTY 1-877-672-2688), 9 am-8 pm EST, Monday-Friday.  

Concerned about COVID-19?

COVID-19 infection for many people can appear to be a mild cold but for a small percentage, it develops into a severe pneumonia. Symptoms of COVID-19 include, fever, cough, and shortness of breath. If you have these symptoms, stay home and call your doctor.

If you develop emergency warning signs for COVID-19 call 911 immediately. Emergency warning signs include:

  • Extreme difficulty breathing
  • Severe pain or pressure in the chest
  • Severe constant dizziness or lightheadedness
  • Blue-colored lips or face
  • New confusion or slurred speech
  • Seizures

This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning. New Jersey members can also check their symptoms here.

We continue to closely monitor news about coronavirus. If you have additional questions about how Clover Health can help during this time, please call Member Services at 1-888-778-1478 (TTY 711) 8 am–8 pm local time, 7 days a week*. We appreciate your patience as wait times may be longer than usual.